Vocational and Educational Services for Individuals With Disabilities (VESID)

VESID / Current Provider Information / Vocational Rehabilitation / Unified Contract Services

Question/Answers from UCS Bidder’s Conference-2008

Questions and Answers from Bidders Conference also available in WordWord Document Icon

General

  1.  Please confirm that this RFP does not request budget information for proposed services.
    1. No budget forms are required for this RFP application
  2. Will vendor and VESID staff training take place prior to the implementation of contracts? How will vendors be notified?
    1. Yes, this is being scheduled for the fall of 2008. Official notifications will be sent to providers indicating training dates and locations.
  3. Does a potential vendor need local VESID District Office approval prior to applying?
    1. No
  4. Is the Education Department, within an agency servicing individuals with disabilities eligible to apply for this RFP; is the agency receiving funding from the individual school districts?
    1. As stated on page 33 of the RFP, eligible applicants are current and new providers including Board of Cooperative Educational Services (BOCES), not-for-profit, proprietary organizations and individual service providers. Both for-profit and non-profit entities are eligible for bid.
  5.  In this RFP can the population to be served be limited to individuals already enrolled in the agency, that are receiving VESID services or does the vendor have to be able to accept other VESID referrals for individuals not enrolled in the agency?
    1. Referrals can not be limited and provider should expect referrals outside of their own agency. 
  6. If a retired State service worker wishes to become an independent UCS provider, what criteria or rules are applicable regarding their application?
    1. Please refer to NYS Ethics Commission and NYS Retirement System for rules/criteria regarding this question
  7. Should a provider become unexpectedly unavailable to provide the services contracted for during the contract year, other than notifying the local VESID District Office(s) are there other requirements, commitments or obligations of the provider?
    1. The most important consideration is to work with the VESID District Office to ensure any consumers who are currently active with the vendor are dealt with appropriately. Beyond that, there could be over/under payment issues to resolve. Depending on the length of the break, it might also lead to cancellation of the contract. This could affect future eligibility for VESID UCS contracts
  8. Where can the submission documents be found and which ones require submission?
    1. Subdocuments are included with the RFP. They can also be found on VESID’s website at http://www.vesid.nysed.gov/ucs/home.html. The subdocuments required to be submitted are: Response Sheet to Bidders; MacBride Certification; Certification Omnibus Procurement Act of 1992; Certifications Regarding Lobbying, Debarment and Suspension, and Drug-Free Workplace Requirements; and, Offerer Disclosure of Prior Non-Responsibility Determinations.
  9. Some subdocuments request information that a potential vendor might not be able to answer, such as PR/Award Number and/or Project Name, Contract Number, Award Amount? What should be entered?
    1. These may be left blank
  10. RFP Due Date – Must the paper copy be postmarked by July 16 at 3:00 PM or physically in the Contract Administration Unit? Are the electronic versions due at the same time? Will VESID send confirmation of receipt?
    1. Hard copies and electronic copies must be physically in the Contract Administration Unit and the UCS mailbox (UCS@mail.nysed.gov) by July 16, 2008 at 3:00 PM. Any copy received after 3:00 PM on July 16, 2008 will not be accepted. No confirmation of receipt will be sent. Please refer to page 2 of the RFP.
  11. Must the Agency Executive Director sign the bidder’s application?
    1. Yes
  12. Is there a resource guide available indicating exactly which disabilities enable a potential consumer for VESID eligibility? Or exactly what qualifies as a disability?
    1. No. Eligibility information for VESID services can be found at www.vesid.nysed.gov , but VESID eligibility depends on the individual’s barriers to vocational functioning, not a diagnostic category. 
  13. What is the time line for: review of proposals by VESID, notification for vendors, contract negotiations, and finalized contract?
    1. Vendors will be notified in mid-August and contracts will be in place by December, 2008
  14. At what point, if approved, does implementation begin if a new service provision is submitted for the following year?
    1. January 1, 2009
  15. Can a vendor submit an application for a service they are planning to offer in the future?
    1. Any service applied for must be up and running by January 1, 2009.
  16. Can there be a separate word file for each attachment or not?
    1. Each attachment is a separate fill-in word document
  17. Where services require agency’s qualifications, what is the length (# of pages) require in the response?
    1. There is no required length, use the space provided on the fill-in form and keep the response short and to the point. 
  18. Are there specific requirements for the written/narrative section?
    1. There is no narrative sections, but written responses should be brief and to the point.
  19. Are applicants signatures required on the email versions of the forms? Can signatures be electronically placed or faxed?
    1. No, only the hard copies must have original signatures and should be sent through the US Mail or express mail service. Electronic or faxed signatures will not be accepted on any copies. Please refer to the submission instructions on page 2 of the RFP.
  20. How can a vendor apply to deliver services for two District Offices? 
    1. There is a check box on each individual service form where the vendor will indicate which District Office(s) you are applying to provide services.
  21. Under a District Office, should we specify which county(s) we are applying to serve?
    1. On the individual service forms, questions have a “please describe or explain” fill in box. Specific county(s) information can be entered in those boxes.
  22. If applying for more than one service, does a complete information packet need to be submitted for each service?
    1. No, one Basic Information Form for the proposal and one Individual Service Form for each service category being applied for.
  23.  If some proposed services are to be provided in more than one District Office, but some only in one, will all parts be evaluated by the Regional Team vs. a District Office?
    1. Yes, the Regional Review Team will evaluate all services.
  24. What actions will be taken to ensure that consumers do, in fact, have a choice of providers, especially in smaller cities and more rural areas?
    1. It is expected that this RFP will expand the number of service providers available in any given region. Provider performance information will be shared with consumers and VESID Counselors
  25. Will provider performance be made available to consumers or other providers?
    1. Yes, VESID is developing a provider/service report card system which will include performance evaluation
  26. Is there a specific mechanism in place to assess consumer satisfaction and employer satisfaction on a yearly basis? Some vendors do not serve a consumer for an entire year. I would like to answer N/A on the customer satisfaction section of the Basic Information Form but it is not an option.
    1. The question is requesting information regarding how the vendor assesses satisfaction on a yearly basis. It does not mean that the consumer must stay with a vendor for a one year period. N/A is not an option for these questions.
  27. What is the allowable gap for 90-day employment outcomes, such as the one listed on page 6?
    1. There is no allowable gap. The 90 day employment outcome is 90 consecutive days of employment
  28. Can 2 services be provided and authorized at the same time, i.e., Work Readiness 1 and Benefits Advisement?
    1. Some services can occur simultaneously; examples include the Adjunct Services but is always based on the needs of the consumer and approval of the VRC
  29. Can a vendor apply for additional services not applied for on the initial RFP on a yearly basis? If so, will it be around the same time frame as this RFP? In other words, add services during the 5-year period on a yearly basis.
    1. Yes
  30. No services will be offered to a vendor unless they have a UCS Contract after January 1, 2009?
    1. Correct, for services that are part of this UCS. See RFP to clarify service types.
  31. Can UCS Services be utilized for individuals in VESID Supported Employment or OMH Extended Services – for example, for training or benefits assistance or internship program?
    1. No
  32. Are the numbers of Units per year or per length of the contract (5 years)?
    1. Per year
  33. Can a vendor apply for additional units after year one?
    1. Yes, based on service need and vendor performance
  34. Please clarify – a Unit of service is defined as a minimum of a five-hour day and can be billed in half Units (2.5 hours) if necessary. Does this mean that the service can be delivered in a 2.5 hour period (less than the 5 hour minimum)?
    1. Yes, for services where a Unit is a 5-hour day, and the VRC agrees this is a reasonable schedule for the consumer
  35. Can half unit billing be accumulated across a week to accommodate needs of individuals?
    1. Since billing will be monthly, report all units for the month. If 5 half-day units were provided during the month, billing would be for 2.5 units.
  36. If a rate is per hour with an authorization of up to 10 hours, is the unit one hour or is a unit 10 hours?
    1. A unit is one hour, but the authorization can be up to 10 hours
  37. If a service authorized for 20 days can be billed in ½ days, can the service then be extended to 40 days?
    1. Yes
  38. On page 6, Description of Services, it states “rates are all inclusive, including travel and other related costs.” Are we to assume that this applies to all services
    1. Yes, with the exception of vendor travel for driver/vehicle evaluation or training beyond 20 miles. In this case, vendors who would provide this service will need to apply for and be approved for Driver Rehabilitation Service Level I, Vendor Travel for Driver/Vehicle Evaluation or Training Implementation
  39. Does a service need to be provided on consecutive days?
    1. No
  40. Regions have been consolidated for the purposes of this RFP. If an agency works with various VESID District Offices, should the specified number of Units be per locality or combined? 
    1. Both
  41. Attachment 1 – If an individual providing Assessment Services at a VESID District Office, how should questions #s 6 – 8 be answered?
    1. Individual case records must be maintained by the vendor. Questions #6 – 8 on Attachment 1, Basic Information Form, relate to record keeping. If space is available in a VESID District Office to provide the assessment, this does not relieve the vendor from the record keeping requirements in Attachment 1
  42. Attachment 1 – environmental concerns & confidentiality – how do you answer questions if services are provided in a VESID District Office?
    1. The instructions indicate that for vendors with 0-5 employees an N/A box is available. All other approved applicants must meet the environmental and confidentiality requirements of the RFP. 
      All vendors, when working in locations other than the vendor’s place of business, must ensure that the site (including VESID District Offices) has met the environmental and confidentiality criteria indicated in the RFP
  43.  Should resume be submitted as attachment if vendor is an individual vs. an agency? Are new resumes needed for existing staff.
    1. No, but resumes must be available when requested by VESID. All resumes should be up to date.
  44. Submission Documents – page 2 – What is vendor responsibility questionnaire? Should this be done if service is provided by an individual vs. an agency? Does a hard copy need to be submitted with the application packet?
    1. Vendor Responsibility Form is a requirement of the State and can be submitted on-line by following the instructions on page 37 of the RFP. All applicants must comply with the submission documents. No hard copy is required. If a vendor files on-line, no hard copy is required. However, if a vendor chooses not to register on-line, the RFP requires the vendor to complete the VR questionnaire and include it with the bid proposal.
  45. Where in the RFP can information regarding minority/women-owed business be found?
    1. Page 42, #12
  46. If a vendor has a vendor responsibility document on file already, does a new one need to be submitted for the UCS? If no, should a copy of the one already on file be submitted with the UCS application or referred to in some way?
    1. Please complete a new vendor responsibility document for the UCS. It is strongly encouraged that this form be completed on-line. 
  47. When calculating the Units of service and have a previous contract, should we add to the number of Units requested in the new contract? How will the distribution of Units be determined
    1. Apply for the number of Units you are able to provide under the new contract. Units allotted will be determined by VESID District Office need
  48. How will payment be made from VESID? Will the amounts be wired or sent via check?
    1. (See next question) Vendors can sign up with the office of the State Comptroller to receive direct deposit if they do not want to receive a paper check. Information on this service will be sent along with any contracts awarded
  49. Will vouchers and summary need to be submitted to Albany for payment?
    1. Standard vouchers and invoices will only be sent to Albany for services to groups (Entry Services I and Work and Benefits Community Information Sessions). All other services will be reported on the VR-370 form which is sent to vendors monthly. The forms will be returned to the appropriate VESID District Office(s) for approval. When the office approves the services, they are entered onto our system. The data will be aggregated and paid automatically on a monthly basis, without any extra vouchers or summaries as in the past. Training will be provided to vendors on these issues before the start of service delivery
  50. Will a reconciliation period follow between the vendor and local district office once a fiscal period is over?
    1. At this time, it is anticipated that the 90-day reconciliation period will continue
  51. All services speak to a meeting with VRC to review reports – will the provider count the time for this meeting under the Unit of service assigned for each service?
    1. Yes
  52.  If an agency presently has space in a DO, will they need to relocate by January 1, 2009?
    1. Yes
  53. Can we apply for just 1 or 2 levels of a service that offers 3 or more levels? If so, how do you answer the questions about the other levels on the Attachment?
    1. Yes. Only complete the sections on the application for the services you are applying for
  54. If you use your home as your office for clerical use only and you meet consumers in the community (library, One-Stop, etc), do you list all locations?
    1. No, only list the home as the physical location
  55. If a vendor only meets consumers in their homes or on campus, what should be listed as the physical location?
    1. Your home location
  56. I am not a resident of New York State and would like to apply to provide services to VESID under this RFP. For the physical location should I enter my present address, proposed address or state the site is to be determined?
    1. Use present address. However, you should describe how you intend to provide each service in New York State .
  57. If you indicate that you specialize with a particular population, will you still be able to work with other populations?
    1. Yes
  58. Can a vendor specialize and serve only a specific type of clients?
    1. Yes
  59. Are young adults in foster care eligible for VESID services?
    1. Yes, if the young adult meets VESID eligibility criteria
  60. Can any UCS service be provided to students with disabilities who are still in school or in a secondary program, such as BOCES or must they have exited the school system?
    1. Yes, UCS services that are not part of IDEA requirements MAY be included in the VESID IPE, if the VRC agrees they are necessary to the IPE. However, if the school is involved in the Model Transition Program (MTP) project, the school may have committed to provide similar services as part of the MTP project and not included in this UCS
  61. Are interpreter services (that are not included in a rate) part of this contract. If so, what are the rates?
    1. No
  62. If there is no deaf service rate and an interpreter is required, will VESID pay for the interpreter?
    1. Yes, if needed by the consumer and approved by the VRC.
  63.  If an agency is not set-up to provide services for the deaf and hard of hearing, will this effect the decision to award contracts?
    1. No, the overall contract would not be affected, but it could impact on specific services for the deaf population
  64. Will VESID buy interpreter services for other languages?
    1. Not as part of this UCS
  65. If a consumer is hard of hearing or a deaf consumer from regular VRCs not the ones specific to the deaf does the vendor get rates for hard of hearing as listed in the contract for intake, day one, etc.?
    1. If the VRC indicates the consumer needs these services, the rate for hard of hearing/deaf consumers will be authorized. If the vendor can provide the required deaf communication services as part of their program and has been approved to provide deaf services for specific service categories through this RFP
  66. What is an “acceptable combination of education and experience?” Who decides what is acceptable?
    1. VESID makes the decision based on the service requirements and the Regulations of the Commissioner of Education. Prior to filing the application if you are not sure, send particular combinations of education and experience along with the service you are applying for to UCS@mail.nysed.gov and VESID will respond regarding acceptableness.
  67.  If an individual is self-employed, do they need a tax identification number to become an approved vendor or can they use their Social Security Number?
    1. All vendors must have a tax identification number, which often times for self-employed individuals is their social security number
  68. If someone is self-employed and meets the qualifications for both service provider and supervisor, is other supervision required?
    1. The instructions indicate that for vendors with 0-5 employees an NA box is available.
  69. Why is agency-based placement services held to a higher educational requirement than freestanding placement service? Freestanding placement services appear to be able to be supervised by a person with no degree who has four years of experience providing job placement service. Is this correct?
    1. Agencies that provide multiple services require a higher level of supervision than single service or single individual service delivery systems.
  70. Most self-employed will state their credentials or background when they apply, but how will VESID verify their authenticity? 
    1. All vendors who apply for this RFP are required to have documentation available to VESID that support their staffing patterns and staff qualifications. Verification will occur during VESID program reviews
  71. Will VESID accept an MS in Social Work or MS in Special Education for Evaluator I minimum requirements?
    1. Possibly, depending upon the individual’s experience in combination with the education noted above.
  72. Does a BA (not in Human Services) and an MSW or Masters in Psychology qualify?
    1. Yes for an Evaluator I, as long as there is also 4 years of required qualifying experience
  73. Does a Bachelors Degree in Psychology and 6 years of experience supervising the delivery of vocational services to individuals with disabilities qualifies an individual to act as overseer of the operation of VESID vocational services?
    1. Yes
  74. If the Program Director has a Bachelors Degree and 5+ years of experience, but the Program Manager does not meet requirements would the vendor meet the supervision requirements?
    1. Only if the Bachelors Degree is in Human Services or a related field and if the Program Director has direct oversight responsibilities for the delivery of VESID UCS services.
  75. Would a Master’s Degree in Education or Special Education constitute a related area?
    1. In regard to the overall supervision of the delivery of VESID services, yes, as long as it included the 4 years of relevant experience requirement
  76. If an Executive Director has 10 years of related experience and a BBA in Business does that qualify to oversee program otherwise will utilize other Director for approval purposes?
    1. No, a BA in Business is not considered a “related service” to Human Service
  77. We currently do not provide VR service. Our Director has a Master’s in Education and Reading has had minimal experience with providing vocational services. I have an extensive background in providing VR services and worked for services (an MBA and BSW), having been a provider for several years. We plan on hiring a VR Program Supervisor and other qualified personnel to provide services. How do we address that fact in the proposal.
    1. On the individual service forms where requested
  78. When you state “employee reference checks” do you mean background finder-printing checks in effect since this law has been in effect? 
    1. This is not finger-printing but a review of your staff qualifications as stated in the RFP application.
  79. If you mean actual reference checks, can we begin the process for new staff and “grandfather” the rest in?
    1. No – the standard is for all staff – old and new.
  80.  For qualified staff, under what circumstances do you need copies of transcripts? For example, if you have copies of a staff person’s MA diploma and CRC certificate, do we need to obtain transcripts?
    1. No, transcripts are not required
  81. What training qualifies in order to provide Benefits Counseling?
    1. See staffing requirements on pages 27 – 30 of the RFP.
  82. Can a CRC review and sign off on plans, assessment reports, etc. that are completed by staff with lower credentials and remain in compliance?
    1. All vendors must meet the staffing/supervision qualifications outline in the RFP
  83. Staffing as it relates to provision of services when staffing is no longer available – while the staffing plan is “under review,” is the agency able to receive referrals and continue to provide the contracted services for at least 30 days?
    1. Possibly, based on the remaining staff, this would be a decision made by the local VESID District Office.
  84. Can a vendor attach a generic list of staff education and experience that includes all offices rather than complete staff information for each separate attachment for multiple locations?
    1. No, staff qualifications will need to be identified at each location. Keep resumes for each location separate for review purposes. No list is required with the RFP
  85. Will RESNA ATP certification serve as proof of qualification for providing Assistive Technology Evaluations and training?
    1. Yes
  86.  The RFP states “total number of staff FTE’s devoted to this service.” How do we indicate that our staff will be contingent on the number of units purchased? Also, should we list all possible staff, although they may be doing more than one service?
    1. The applicant needs to indicate the staffing levels for the number of units that are being applied for. Include all staff that are engaged in providing a specific service. It is understood that if there are fewer referrals, fewer FTEs will be used
  87. Will there be standardized reporting forms? If so, when will they be available?
    1. Approved reporting forms for specific services are being developed along with UCS Provider Guidelines. Billing will continue to take place using the VR-370
  88. What is involved in accessing the CaMS system? Does the software have to be loaded on the agency IT system? Does entry Service II and III need to be added?
    1. In those settings where CaMS input is desired, the CaMS system will be adjusted to meet the new UCS system. Not all District Offices utilize this approach. Please follow up with the local VESID District Office regarding questions about CaMS.
  89. As a current provider, how will the billing roll over on January 1, 2009? Since codes are different and services are defined differently, will consumers who began under the 2008 contract and will complete in 2009 be bill under 2008 codes of 2009 codes? What will be the impact on the VR-370?
    1. All current authorizations will expire on or before December 31, 2008 they will be closed out at the 2008 rates based on reported units on the VR-370 reports. New authorizations will be written by counselors for continuing services with the new codes and rates for January 1, 2009 and beyond. No changes are planned for the VR-370 at this time.
  90. Regarding the subcontracting limit, is there any chance this interpretation can be 25% across all VESID Services?
    1. Twenty-Five (25) percent across UCS annual reimbursed expenses. That will encompass all actual UCS services provided, not the amount budgeted, through the year. Non-UCS services are not included.
  91. Will the rates increase over the 5-year contract period?
    1. VESID anticipates that the contracts will have provisions for an annual COLA, subject to the approval of VESID
  92. If a vendor goes beyond their contract numbers for a service, can the contract be amended?
    1. As you approach your approved Units, please work with your VESID District Office. A vendor should not exceed contract numbers.
  93.  How will over or under utilization be handled with this contract?
    1. Utilization and performance will be reviewed quarterly by VESID. Adjustments will be made annually, based on need and performance.
  94. What is the specific definition of a no show?
    1. The definition is provided on pages 4 – 5 of the RFP.
  95. How many times may a consumer no show before an authorization is null and void? Therefore, how many “no show” billings per consumer will VESID acknowledge? What if the consumer re-contracts with the vendor a month later, will a new authorization be provided.
    1. Once. If the consumer is a “no show” the agency should contact the VRC. Once a no show is submitted, the authorization then becomes void. If the consumer requests the same service at a later date, they would need to work with their VESID Counselor regarding a new authorization.
  96. Is there a point when consumer services will not be re-authorized? Is there a standard limit?
    1. No, there is no standard limit. The decision to re-authorize a service is made by the VESID VRC in consultation with his/her supervisor
  97. Is it acceptable for the vendor to discuss with the client the no-show fee rather than having the contract canceled? Would it be acceptable for the consumer to pay the no-show fee and have the no-show not be reported to VESID?
    1. No, this is not acceptable. However, after conversation with the VRC, a vendor may decide to forego the no-show fee in order to continue working with the consumer.
  98. Please explain how coaching support is billed when an enclave is working with support of one coach? Does a vendor bill each consumer for that time?
    1. No. UCS coaching support is a short-term individual specific service directed by the VESID VRC. It does not apply to enclave situations
  99. Under Assistive Technology the purchase of Tech is done “through other means.” What about rental of tech equipment by a service provider to a consumer participating in another VESID service; i.e., equipment used by a consumer during a DVE?
    1. This would be provided through a separate authorization for a non-UCS VESID service (Assistive Technology Services) based on consumer need and will be determined by the VESID VRC.
  100. Can prospective vendors apply to deliver services and supports under a UCS contract that are consistent with the service category definitions and intended to lead to a self-employment outcome?
    1. Self employment is not a service offered under this UCS
  101.  If a consumer is receiving prevocational services or SEMP services through an agency, can they also receive services under the UCS contract?
    1. No
  102. What happens if, due to circumstances beyond our control, a vendor misses a deadline to finish a task? Can we ask for additional time?
    1. This should be discussed with the VESID VRC. Excessively missing deadlines will impact on a vendor’s overall performance rating




    2. Entry Services


  103. Does VESID have to refer consumers for Entry Services or can the vendor recruit consumers?
    1. Vendor can recruit consumers who are appropriate for VESID services but will not be paid for Level II or III services for individuals who are already active with the vendor agency.
  104. Has VESID set a standard that all DOs must follow related to Group Orientation scheduling, maximum number of consumers, number per month?
    1. No, it is dependent on each office’s needs
  105. Can a provider agency bill for group session if only one participant attends the group appointment? What if all participants cancel or do not show up?
    1. Yes, a group is defined as 2 or more individuals. If all scheduled participants cancel or no one shows up, the vendor can bill for the session. It is expected that the vendor will manage the sessions in order to maximize their utilization by individual interested in learning about VESID. Under utilization of the sessions will impact on VESID’s use of your service
  106. What is the difference between 118X and 117X?
    1. See Crosswalk Between New and Old UCS Definitions. 117X is an evaluation with all medical diagnostics and 118X is a DVE with all documentation but without medicals/diagnostics
  107. Clarify what is meant by “Draft Eligibility” and, as a provider, would we have access to CaMS?
    1. A Draft Eligibility is providing all the elements required in a VESID Eligibility Certificate and be reviewed by a VESID VRC. Only the VESID VRC can complete and sign the certificate. CaMS access may be available in some VESID District Offices
  108. Can a vendor open a case (fast track) on a consumer who is in another program within the agency?
    1. No
  109. Are there a minimum number of applicants needed to receive payment for Entry Service Level I? Can we use liaisons for Entry Service Levels I and II?
    1. For Entry Services Level I, a group is defined as 2 or more individuals. Services to special need populations, such as deaf or non-English speaking populations may require unique arrangements and should be discussed with the local VESID District Office. Consultants, with VESID approval, could be used for up to 25% of the Level I and Level II contract amount.
  110. Can an employment network with Ticket to Work which provides information about VESID services be considered as Entry Level I services?
    1. No
  111. How many VESID orientations are we permitted to service each month?
    1. This is dependent upon the needs of each District Office
  112. Does a provider get paid for any Group Orientation session scheduled?
    1. Yes, if there is prior agreement with the District Office on the location and number of sessions and there are 3 or more individuals attending the session.
  113. Can a provider conduct orientation sessions to various divisions within the same agency?
    1. No
  114. In the NOTE on page 8, please clarify what “currently active” means.
    1. This means that if a consumer is a client of the vendor, there is already information for the referral and entry service payments are not appropriate. The consumer would be referred under the regular referral process. 
  115. Can an agency provide VESID Entry Services to individuals receiving services from the agency, but not supported employment (i.e., Day Hab, Pre Voc, Residential, Service Coordinated etc.)?
    1. If information for referral purposes is available through the parent agency. Level II and III services would NOT be appropriate
  116. Can an agency apply to provide Entry Services to consumers who would be referred back to the agency (i.e., a consumer may be in a sheltered workshop at an agency and would like to apply to VESID for perhaps placement or other services from the same agency)?
    1. No, see item 116 above. Additionally, the decision on where and who will provide the needed service is made by the VESID VRC based on consumer need, service options, and vendor performance.
  117. For Level III if a new document is obtained using the individual’s insurance, can the vendor still bill for these services? What about Medicaid?
    1. Yes, yes
  118. When a provider of Entry Services obtains disability related information on VESID forms (e.g., Psychiatric Disability Medical Report Form) would this be an Entry Level II or III service?
    1. If the information is existing, it is Level II
  119. If a provider is currently serving an individual (for example, involved in substance abuse treatment) and the provider makes a referral to VESID, using the VESID disability specific forms, can they be compensated, and if so, is this Entry Services II or III?
    1. Referrals from providers, such as substance abuse providers, are not eligible for UCS payments. Levels II and III are to assist VESID in gathering information for new consumers who are not agency connected and preparation of data for VESID staff to determine legibility.
  120. Would VESID be interested in purchasing Entry Services in preparing students transitioning in their Jr. year?
    1. This service would depend upon the office needs, the capacity of existing staff to handle the caseload that develops, and the services indicated in the Model Transition Program. Generally this is not a UCS Service.
  121. Who does the VESID orientation for individuals who receive Level II or III Entry Services?
    1. All VESID applicants will receive orientation. The provision of orientation will depend upon the Region and who has a contract for Level I Entry Services
  122. For Entry Level III services, please define “appropriately evaluated” as stated in the performance indicators.
    1. The ability for VESID to complete the evaluation of an individual’s eligibility for VESID Services based on the information received from the provider
  123. For Entry Level services, as related to performance indicators, the amount of time between initial consumer contact and complete application packet is 45 days. Is this 45 calendar days or 45 program days?
    1. Calendar days
  124. What Level of Entry service would apply to the following: A consumer who is active in a Sheltered Work program seeks admission to that same agency’s employment service and requires a physical to determine his/her eligibility to perform tasks in a community job goal area. The agency does not require annual physicals.
    1. This would not be covered under this UCS





    2. Assessment Services


  125. If a provider wants to only provide Level III Assessments, both testing and evaluation, but is qualified for the other Assessment Levels, should the answer be “yes” for the other levels but with zero Units?
    1. Only answer the questions for the service levels you are applying to provide and leave all others blank.
     
  126.  If you are a non-UCS provider, are you still able to provide supported employment community-based situational assessments and similar supports under the traditional VESID supported employment intensive contract at the standard rate?
    1. Yes
  127. For Assessment Level III, should Units be calculated as 1 hour?
    1. Per Hour, see page 13 of RFP
  128. Can/should an agency submit separate attachments (1-B) if they provide a number of different assessments from different Departments (e.g., voc. Eval., OT, PT)?
    1. No, the application is to provide overall Assessment Services. List the types of assessments available in your narrative section
  129. Explain the difference between community-based situational assessment and a community-based workplace assessment?
    1. A community-based workplace assessment (Level II) takes place at an employer’s worksite in a competitive job at the employee’s location.
  130. Can the assessment be home-based within the provider’s agency?
    1. No
  131. If a consumer is assessed in an enclave whose members work side-by-side with non-disabled workers in a community setting, would this be considered Assessment Level I A or B?
    1. Level I Assessment Service B
  132. Can Assessment services occur in a sheltered work center, school or BOCES (other than Model Transition Program)?
    1. Level I Assessment Service A, DVE could be provide in the settings noted above.
  133. When performing a situational assessment under Level I, is travel time included in the 5 hour day at a community site? For example, if it takes 15 minutes to travel in each direction the situational assessment time would be 4.5 hours of site and .5 hour of travel for a total of a 5-hour day?
    1. Rates are all-inclusive, see Description of Service, page 6 of the RFP.
  134. Can standardized testing be provided during the 15 day Level I Assessment DVE or does it have to be provided under Level III Assessment Service? For example, the current UCS DVE includes observation aspects and standardized testing. Can the new 15 day DVE still include both aspects of testing?
    1. No, while Level I and Level III are separate stand alone services, a provider may include additional services in either grouping, as long as it is done within the rate for the core service
  135. Will the consumer get compensated during this 10 assessment period?
    1. No
  136. Are work assessment activities in a work center setting allowed as a DVE?
    1. Yes
  137. Which level of DVE using the VALPAR should be used under this RFP?
    1. VALPAR is a standardized testing method and would be a Level III Assessment as noted in the RFP on page 12
  138. The product paid for is the report and the provider has 10 days to get the report in. What is the expected review process turnaround time for the VRC to approve payment?
    1. Local VESID District Offices drive this and it is expected that VESID’s turnaround time will be guided by internal capacity. If a vendor is experiencing difficulties with this, please speak with your local VESID District Office.
  139. Please in more detail the difference between Standardized Testing and Specialized Evaluation?
    1. Specialized Evaluations are specifically focused on an issue, problem or area of functioning or performance and may not include testing. Standardized Testing always includes a standardized test.
  140. Can Standardized Testing and Specialized Evaluations be performed individually and in groups?
    1. The protocols of the specific service will determine the manner in which the service is delivered. Given the individualized nature of VESID services and the rate of reimbursement, it is common for these assessments to be done one-on-one in most instances.
  141. For Standardized Testing and Specialized Evaluations, can someone who does not meet the staff delivery requirements, help out under supervision of staff member who does meet the criteria?
    1. Depends on what is meant by “help out.” Administering the test or writing reports does not meet the criteria.
  142. Under Level III, is the rate $136 per hour or $136 for the total 10 hours?
    1. The rate is $136 per hour for up to 10 hours
  143. Can the 2 Level I services be combined or are they separate services?
    1. They are separate services
  144. Clarify the difference between a Community-Based Situational Assessment and a Community-Based Workplace Assessment.
    1. A Community-Based Work Place Assessment takes place in an employers work site involving a competitive job that is available at the employer’s location
  145. When Level I DVE or CBA is provided in a group setting, is the vendor reimbursed at the established rate for each individual service within the group?
    1. Yes
  146. Is there a list of all situational assessments?
    1. No




    2. Assistive Technology/Rehabilitation Technology


  147. In the description for indirect services, it states that some of the phases of assistive technology evaluation do not require the presence of the consumer at all times. The evaluator may be setting up and custom-configuring software for the consumer to try may need to research whether other products have beneficial functions for that individual, may need to purchase new products for tryout, my need to confirm whether the product tried is the most current version, and so on. It’s common that such indirect services constitute a substantial portion of the hours spent in doing an evaluation. Will such indirect services performed for in service of the specific consumer being evaluated be reimbursable under UCS?
    1. Yes
  148.  The RFP requires a new service: the assistive technology provider must offer the VESID counselor the option of a conference at the end of the evaluation. Because most counselors aren’t familiar with assistive technology, this option is likely to be used often, and can be very valuable. Will the provider’s time for such conferences be reimbursable under UCS?
    1. Yes
  149. By far the greatest cost to the provider for these services is the time of professionals. Since salaries, as well as other costs, tend to be higher in some regions than others, why are all regions receiving the same payment rate for assistive technology?
    1. VESID established the rates based on the provider cost survey and similar services in other state VR programs and VESID’s budget.
  150. The stated rate of $80 per hour is low. Assistive technology services (evaluation and training) are performed by practitioners with advanced professional degrees and who have expertise in a highly specialized field of expertise. Such expertise is scarce and commands high compensation. Also, a large library of assistive technology equipment is necessary to conduct assistive technology services. In addition to purchase cost of this equipment, staff time is spent upgrading and replacing outdated items, investigating which items must be purchased, maintaining devices, installing software, learning how to operate equipment and software, etc. Why is the rate so drastically low?
    1. VESID established the rates based on the provider cost survey, similar services in other state VR programs and VESID’s budget.
  151.  “Amount of time from commencement of evaluation to receipt of report” is listed as 21 days. This is unrealistic, given the process described on the following page. Was this not intended to be “Amount of time from completion of evaluation…” or can it be so modified?
    1. The RFP indicates the assessment and report should be completed within 25 days for Level I, 20 days for Level II and 14 days for Level III.
  152. Does a unit for rehab tech evaluation represent one full evaluation, regardless of the number of hours required to complete the evaluation? (Does one AT evaluation that takes 3 hours count as 1 unit or 3 units?)
    1. One unit equals one hour. 
  153. In determining the number of units of service they will request, bidders will base their annual number that can be handled by their available staff and will naturally assume a more-or-less even distribution of units over the course of the year. In our experience, toward the end of a school year there is a sharp increase in referrals for AT services to transitioning students. In April-June there may be as many referrals as for all of July-March, yet we cannot hire additional staff for 3 months of the year. Will assessment of vendor performance on time-based performance indicators (21 days from referral to commencement, etc.) take into account sharp variations in referral rate?
    1. VESID will look at variations and distribution of services across the UCS contract as we evaluate vendor performance
  154. A Unit of Service is 20 hours. Must of this work does not require the individual to be present. Can the provider bill for work with or without the individual being present?
    1. Yes
  155. Why are their regional differentials in rates for all other services except this one?
    1. VESID based its rates on provider cost survey, similar services in other state VR programs and VESID’s budget.
  156. Should the performance indicator reading from “end” not “commencement” of evaluation? This service cannot be performed in less than 21 days.
    1. Commencement means when the assessment starts, after the referral is made.
  157. Does VESID’s Assistive Technology Contract include Durable Medical Equipment in cases of individual’s without medical insurance that covers it or if the device funded for home use is not sufficient for work (i.e., self-propelling wheelchair user needs a power chair for work)?
    1. No. Durable Medical Equipment Services are not part of this UCS.
  158. What is meant by acceptable liability insurance?
    1. Vendors must have liability insurance for the type and location of the services you are providing




    2. Work Readiness Services


  159. Elaborate the difference between “securing” and “developing” a work experience?
    1. Work Experience Development Level I is the development of an employer-based work experience. Securing employment relates to Job Placement Services where a consumer has secured a specific competitive job
  160. How soon after completing a work readiness program must a consumer be placed?
    1. In order to receive the Job Retention payment that is associated with Work Readiness training, the expectation is that the placement is concurrent with, or immediately following the conclusion of the Level III Work Readiness service. The placement must be directly related to the work readiness service provided.
  161.  In the past, the use of two WAT’s at 65 days each were used to teach soft skills, hard skills and placement services. Is this to be completed in 60 days, or is a vendor able to use Level I and Level II together?
    1. On page 16 of the RFP, Work Readiness Services indicates a consumer could receive Level I and Level II services with a reduction in Level II services based on services provided under Level I
  162. Can Level I be offered to both individuals and groups?
    1. Yes
  163. If a vendor provides 2 types of training – classroom based and internships. Are classroom trainings (clerical) a Level II service? Are internship based Level III?
    1. Short-term classroom sessions that target specific career directed skill development as outlined in the RFP could be a Work Readiness Level II service. Internships could be a Level III Work Readiness Service if the internship is a formal part of the skill development services or it may be more directly related to Work Experience Development depending on the primary activities involved in setting up the internship
  164.  When do skill development plans need to be submitted to the VESID District Office?
    1. Once applicants have been notified that they have been approved for a contract for the Work Readiness service(s), they can begin discussions with their VESID District Office(s), and then provide outlines of the skill development plans for specific career tracks they intend to offer.
  165. Can Level II Work Readiness Services 2 be provided while a consumer is employed?
    1. No
  166. Please clarify “community-based” employment/business locations. If an organization has free-standing businesses, such as a thrift store, bakery, etc., does this qualify? Would a temporary placement qualify, and if so, at what Level?
    1. A Level I Assessment would apply. A temporary placement under Level I would not be considered as a job placement.
  167. How is the time/effort to develop the CBWA sites reimbursed? Can an established site be used for multiple consumers, individually or as a group? If a consumer is compensated for productive work activity, must their rate of pay be tied to minimum, customary, or prevailing wages?
    1. Development of a work site is included in the established rate. Established work sites are acceptable. This is an individual specific service not associated with group work. Wages must meet DOL wage requirements. Providers have the obligation to verify when and at what level payment might be required in these assessment settings
  168. How will the site development component of the customized Community-Based Work Place Assessment be reimbursed? Will VESID use the Work Experience Development case service code for the development of the site and the CBWA case service code for the actual on site evaluation?
    1. The Community Based Work Place Assessment (Level II) includes the development of the site in the rate. No additional payment is indicated for that component.
  169. For Work Readiness Level I, will VESID authorize two 20-day units?
    1. No
  170. Level II states consumers previously participated in Level I services with provider authorizations should be reduced accordingly. Does this mean a person won’t be able to complete Level I 20 Units and move into Level II for 40 Units?
    1. Yes
  171. If a CBO develops an internship or OJT, must they provide all follow up services? If so, can they use job coaching services?
    1. The exception under the Work Experience Development service category is that the providers “monitor” progress via period check-ins, and they inform the VRC if there appears to be problems. Job Coaching services is not part of work experience development, although in case of consumer difficulties, the VRC might separately authorize such service
  172.  Would a Goodwill Store be considered a community-based setting?
    1. Yes, for a Level I Assessment and a Work Readiness Service Levels I and II
  173. Can a VESID-eligible consumer receive both Work Readiness Level I Service and Job Development/Job Seeking Services (Tier 2)?
    1. Will be determined by the VRC based on the needs of the consumer
  174. Can you combine Work Readiness Level I (620X) 20 Units and Work Experience Development (559X) 40 Units to total 60 Units, or is this capped at 40 Units? Can Work Experience Development be combined with a Community-Based Workplace Assessment
    1. Work Experience Development is a stand alone service. For a particular consumer, it might be selected following a Work Readiness Level I service, but it is not a “sequence” and it is not capped. 
  175. Explain the length of time for an internship. Which consumers would this be applicable to? 
    1. The length of time for an internship depends on the consumer’s need, employer expectations and type of internship (entry level, professional, etc.). This could apply to any VESID consumer, based on consumer need as determined by the VESID VRC.
  176. Do interns need job coaching? What is the minimum and maximum length of a 559X?
    1. This would depend upon the individual need of the consumer. The duration of services is also based on consumer need and will be established by the VESID VRC.
  177. Is it required that VESID interns receive wages?
    1. No, but it is preferred
  178.  Can a Work Experience Development be unpaid? Does the person have to be in this work experience for a certain length of time for the vendor to bill for payment?
    1. Yes it can be unpaid. However, the most productive internships are paid internships. Once the internship has been secured and the consumer has started working, the vendor can bill VESID for this Work Experience Development.
  179. Does Work Readiness III require job placement?
    1. This Level of training is selected for consumers whom placement is the expected outcome, and the intensity of the service should lead to placement in the IPE goal area. If such placement occurs and the vendor has been approved for the Job Retention Service, the vendor is eligible to eligible to receive payment for the Job Retention Service. While placement is not “required,” it is a significant quality indicator for this service
  180. Can the Work Experience Development service (559X) be combined with Internship Coaching services (790X)?
    1. Work Experience Development is a stand alone service and is not automatically combined with other services. If an individual consumer requires such services, the VRC will make a separate referral.
  181. The fee structure for Work Readiness Level I (559X) does not indicate a differential for a deaf/hard of hearing consumer. Is there an area where we should provide an explanation of assisting deaf consumers with internships at a rate that would appropriately be higher than the reflected rate given?
    1. No, not at this time
  182. Is the job retention payment (932X) related to all levels of work readiness services?
    1. No, only Work Readiness Level III
  183. If a consumer drops out once he/she enters the work experience, what percentage of the payment will the vendor receive?
    1. Once the Work Experience is developed and the consumer is placed, the service is ended and the vendor receives full payment
  184. Under Work Readiness Level III can a consumer work in a provider’s agency within a different department or at a provider’s site in the community.
    1. No, Work Readiness Level III is an employer-based community work site service.
  185. As related to Work Readiness 2 services, define “achieved criteria” under performance indicators. Who decides this?
    1. VESID VRC makes the determination based on provider documentation of specific case outcomes




    2. Driver Rehabilitation Services


  186. Does attention deficit disorder or learning disability/Asperger’s syndrome/ developmental disabilities with NO physical impairment, fall into the category of “disability-related barriers?”
    1. If the consumer requires other than standard driver training available in the community, then that person is considered to have a disability related barrier. It is not a matter of a diagnostic category but rather than impediments to driving that the consumer experiences due to the disabling condition. This is a case by case decision made by the VRC.
  187. If a learning disabled student requires specialized training beyond what a commercial driving school can provide, does their driver training fall into the category of Adaptive Driver Training?
    1. Yes, if the functional limitations are a significant barrier to employment and driving is a requirement to obtain employment
  188. Adaptive Driver Evaluation is authorized up to 10 hours. Is it billed based on the number of hours it took to complete the evaluation? How will the number of hours be determined?
    1. The number of billable hours is determined by the amount of time it took to complete the evaluation up to 10 hours. 
  189. Is the use of unilateral or bilateral hearing aids during driving (with compensation for full view mirrors) considered providing services to the hard of hearing consumers?
    1. No, the deaf service rate is for consumers who require interpreters to take part in the program




    2. Job Placement Services


  190. If needed, can coaching support occur during job development?
    1. No. It is expected that the placement service the vendor provides will be sufficient support for the consumer through job development
  191. Will coaching supports (959X) be issued at the time of, before, or after Job Placement?
    1. Authorization is on a case-by-case basis and based on consumer need and must be approved by the VRC prior to the service begins.
  192. One of the performance indicators under coaching supports refers to “successful placement in employment,” but the description of the services does not involved placement per se. Would the coaching support services possibly include the type of coaching that is needed when an individual is placed by another provider and that provider’s services do not include the follow along?
    1. No. Coaching Supports under Job Placement Services involve short-term interventions prior to or after the consumer has secured employment. The outcome is to retain employment
  193. Can the job coaches under the Supported Employment contract provide coaching supports?
    1. Supported Employment and UCS are two separate contracts. Agencies may choose to allocate staffing resources to each contract to meet consumer demand as long as staffing qualifications are met as dictated by each service. 
  194. Can coaching supports occur between day 1 and day 90?
    1. Yes, based on the needs of the consumer
  195. What types of coaching supports are allowable for consumers in a college training program?
    1. This depends on the needs of the consumer. It is a time-limited, short-term intervention with specific outcomes determined by the VESID VRC.
  196. Can communication skills training be incorporated into job coaching?
    1. Yes, to the extent that this intervention is a minor subset of the skills a consumer needs to succeed in the job placement in which coaching is occurring. This service is not intended to provide ASL, interpreter, or similar intensive or long-term development activities to prepare the individual for employment
  197.  Job Club is referenced as one of the services that can be paid for on an hourly basis through this service (realizing that job club by nature is a group service). Is this correct?
    1. There was an example of activities that could be included in Job Placement Services Level I Coaching Supports and would involve working one-on-one with an individual who is participating in a Job Club as required to allow successful participation in a Job Club. It is a short-term intervention paid at an hourly rate.
  198. Under Level II, can a vendor use coaching supports under the Phase III Supported Employment contract to meet the 90-day minimum retention period?
    1. No. This question, however, is not clear. There is no Phase III under Supported Employment. In general, SE and UCS services are mutually exclusive.
  199. For an individual provider projecting Units of service at minimum of 5 hours per month per consumer is difficult in the sense that while 160 hours per month can be dedicated to this service the number of consumers served is variable based on the success rate of finding jobs for consumers. How can one best project the number of consumers that can be served annually? Should projections be based on an assumed 50% success rate of placement?
    1. Your history with VESID consumers should guide projections. We are not able to answer this question more specifically. It is VESID’s intention that service providers remain active with the job seeker and that the job development done on the consumer’s behalf be dynamic and an on-going process
  200. Tier II – 5 hours per unit – does this mean direct consumer contact only? What about phone calls, employer visits? Is the rate of $550 a per month fee. 
    1. The $550 rate is flat fee, performed at a minimum of 5 hours per month, not to exceed 9 months and would include all aspects of job seeking and job development service. Rates are all-inclusive
  201. Does Summer Youth Employment fall under Coaching Supports for Employment (959X)?
    1. If such a service were found appropriate by the VRC for a particular consumer, it could fall under this category, depending on the specifics of the summer youth employment programs. This would NOT be a routine sequence, and in the case of the Model Transition Program projects, might be precluded by the content of the funded Model Transition Program proposal.
  202. If a consumer is receiving Job Placement, Level II, Job Seeking and Job Development Service, Tier 2 (929X) and the consumer and counselor agree to change the IPE employment goal and therefore the resume needs to be changed can we then get paid for a new resume?
    1. No, resume development is a part of the Tier 2 service
  203. What is the format for a Job Development Plan or is there a form we could complete for CSC 929X?
    1. There is not a standardized format. There is a consumer specific plan for Job Development
  204. Are Tier 4 Direct Placement Services (921, 929, 931 and 932) for direct placement referrals only?
    1. Yes
  205.  Does Tier 4 Job Placement allow successful placement for part-time employment?
    1. Yes, if that is consistent with the consumer’s IPE goals
  206.  In the context of Job Placement Services, Levels I and II, it was implied at the Bidder’s Conference that there is a formula (or more than one?) for work-load capacity planning. Can you share that information so that applicants bid/estimates on the same assumptions?
    1. This is an individual provider specific issue in which providers will need to evaluate prior utilization and staffing patterns along with the new UCS staffing requirements. There is no universal formula
  207. May a plan for an individual have 959X and direct placement services Tier 3 and 4 authorized together?
    1. Yes, but this is not expected to be a routine practice. It must be predicated upon the expected needs of the particular consumer.
  208. Are Level I coaching supports only to people who are currently employed?
    1. No, but they are always related to job placement services. However, under Adjunct Services – Coaching Supports allow for short-term interventions for non-job placement related situations.
  209. Can coaching supports be used for students who have aged-out of school only?
    1. The individual would need to meet VESID eligibility requirements and be receiving other VESID services as coaching supports is an Adjunct to VESID Services
  210. Level II, Tier 2 – a Unit is defined as 5 hours per month with payment by flat fee. Is the fee paid monthly or only one time? The RFP states that this service can go up to 9 months?
    1. It is paid one time upon the completion of the first monthly report. VESID is expecting timely services and if the placement does not occur within the 9-month period, the remaining lines of the AV will automatically be canceled.
  211. Can Job Development Tier 2 be delivered as a group?
    1. Yes, but the service and outcome must be tailored to the specific consumer’s individual needs. A subset of this service, however, could be provided to groups of consumers
  212. For Tier 2 Performance Indicators – are the number of hours of work per week negotiable?
    1. The desired outcome for consumers is full time employment which is what the standard indicates. However, individual consumer IPE goals can vary depending on capacity
  213. One of the performance indicators states that consumers’ hourly rate of pay will be $12.00 per hour. This rate is much too high. Any chance for regional adjustments?
    1. There is no regional adjustment for performance indicators, however, regional consideration will be included when VESID completes its review of individual providers within a region.
  214. Is the 35 hours of work per week the standard to “attain” or “obtain” employment?
    1. It is the desired outcome for full time employment.
  215. Can a waiver be requires if the hours of work per week are less than the hours requested or don’t meet the performance indicator?
    1. There will be no waivers in the UCS contract process. Outcomes that do not meet the performance indicators should be discussed with the VESID VRC. In some circumstances, consumer specific goals may vary from the indicators
  216. Is payment for service under the Tiers dependent upon making the established performance indicators? In other words, if a person is placed and meets the 90 day milestone, do we still be paid for them, even if 60% of overall customers do not meet the 90-day milestone?
    1. The payment is per consumer, and is dependent on that consumer meeting the deliverables for each stage. The performance standard is for overall contract performance. Some consumer outcomes may not meet the standards, others may exceed.
  217. If a consumer finds a job on their own, while the vendor is looking for one for them, will the vendor get paid for the placement and the 90 days?
    1. Not unless the vendor can demonstrate that their services had a direct impact on the individual getting the job and they have been authorized and continue to provide job retention services through 90 days of employment
  218. Relating to the question above, how is a consumer defined? Do they have to meet all performance indicators? Are they counted as consumers upon referral from VESID? Upon placement?
    1. A consumer is an individual with a disability who has engaged VESID services. From the vendor’s perspective, a consumer is an active VESID client who has been specifically referred to the vendor for a defined service. The performance indicators are related to service category outcomes.




    2. Adjunct Services


  219. Please clarify Benefits Advisement role with WIPA and DPN already in place
    1. The UCS rates do not apply to services already provided or paid by WIPA or a DPN. The UCS services can supplement those available through these other resources, and/or address areas not covered by these services, such as student loan defaults.
  220. Can VESID orientation (Entry Level I) be combined with Benefits Advisement Level I?
    1. These services could be offered sequentially only IF the vendor is approved for both services, and the VESID District Office requests this structure.
  221. Can a vendor bill for Benefits Advisement Level I and Level II for the same consumer? 
    1. Yes
  222.  How should Benefits Advisement Level I and Level II be provided?
    1. Level I is intended as a service to groups, while Level II is delivered one-on-one
  223.  For Adjunct Service there is no opportunity to explain how a vendor would provide Short and Long-Term Benefits Advisement or Level II Transportation Services. Is this correct, or is there some other way that we should be describing our approach?
    1. These services are provided on a one-on-one basis and an explanation regarding approach is not necessary. If a question regarding method of capacity arises, the local VESID District Office will follow up with the provider
  224.  In certain instances, Benefits Advisement, Level III may require more than 90 days, especially when attempting to secure Social Security, Workers Comp, or Medicaid. Will VESID authorize multiple blocks of 90 days?
    1. No
  225.  How is Level II Transportation provided?
    1. VESID authorizes a specific amount per round trip and the vendor provides the actual transportation
  226. Can Model Transition Program partners such as ILCs, One-Stops, Community Colleges and Rehab Providers be reimbursed for Benefits Advisement services to Model Transition Program participants?
    1. Not usually, however, if there is a specific consumer need, it should be discussed with the VESID VRC to determine the next step.
  227. Under transportation – should training be there or should it be under Work Readiness?
    1. Transportation is paid to vendors to provide transportation services for consumers to get to services. It is not driver or mobility training.
  228. Can you get transportation for ½ Unit of service?
    1. Yes, if a ½ Unit equals a single one-way trip (vs. a round trip)
  229. Can a consumer be charged the additional cost of transportation minus the VESID reimbursement?
    1. No
  230. Due to the raising cost of gas, is there an expectation that there will be a price increase for transportation services before the January 1, 2009 start of the contract?
    1. Not at this time
  231. Will VESID still sponsor “transportation reimbursement” directly to the consumer for travel expenses (Metro Cards) for services if the agency does not provide the transportation service?
    1. Please refer to page 32 of the RFP.
  232. Can a consumer receive transportation money to/from the provider’s site and transportation money if traveling from the provider’s site to a community volunteer site?
    1. This would depend on the consumers need and eligibility for VESID non-UCS transportation services
  233.  VESID authorizes on-site ASL courses for co-workers of deaf consumers. This consists of 10 one-hour classes on the job site. This service is not included in adjunct services. Is there intent to eliminate this service?
    1. No, this is not a UCS services and is not included in this RFP
  234. I do not see tutorial services listed as part of this RFP. How will tutorial services be funded under the new UCS?
    1. Tutorial services are not part of the UCS System
  235. Can mobility services be provided as a stand alone service to consumers in Supported Employment, or is it included in Supported Employment?
    1. This service is already included in Supported Employment
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