VESID Logo - Our mission is educational equity and excellence for students with disabilities; assure appropriate continuity between the child and adult services systems; and provide the highest quality vocational rehabilitation and independent living services to enable them to work and live independent, self-directed lives.

New York State Education Department
Vocational and Educational Services for Individuals with Disabilities

 

2004 Pocketbook of Goals and Results for Individuals with Disabilities
Previous: Goal #7: All Services for Which VESID has Responsibility Will Meet High Standards and Continuously Improve
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Index: Pocketbook Index

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Goal #7: 

All services for which VESID has responsibility will meet high standards and continuously improve.

Two key performance indicators established for this goal are:

  1. Customer Satisfaction with VESID special education and vocational rehabilitation services.

    Target: 95 percent of respondents will express satisfaction on key questions contained in VESID  customer satisfaction surveys.

    Note: Customer satisfaction surveys for vocational rehabilitation services will be administered in 2004-05 and results will be published in a subsequent edition of this Pocketbook.
  1. Timeliness of VESID's Special Education complaint process.

Target: 100 percent of complaints will be resolved within regulatory timelines.

Previous: Goal #7: All Services for Which VESID has Responsibility Will Meet High Standards and Continuously Improve
Next: Goal #7: Chart Index
Index: Pocketbook Index

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