FREQUENTLY ASKED QUESTIONS

Will the State Education Department provide training in the use of the LTSE reporting system?

Instructions on how to use the LTSE reporting system are available in the Handbook (sometimes referred to as the Reference Menu).  A link is provided on the bottom of the login page of the secure site.

Who does the LTSE provider contact if a problem occurs while using the LTSE reporting?

Providers may e-mail LTSESUPP@mail.nysed.gov if they experience difficulties using the LTSE reporting system.

Why can’t a consumer be added to the system? The error message that "the consumer is ineligible" appears.

This error usually occurs when the consumer is already active at another facility. Please use the above e-mail address to communicate the information that this office will need to resolve the problem.

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