APPENDIX D

October 1, 2007 – September 30, 2008
Statewide Contract Requirements

  1. All Independent Living Centers must achieve three results of systems change goals in a given contract year. One goal from each of three out of the six categories of systems change must be achieved. If systems change is not achieved in three required systems advocacy categories, a program improvement plan must be submitted within 30 days following the unacceptable performance finding outlining efforts to contact and receive community and systems change training from other high performing NYS ILCs.
  2. Independent Living Centers must deliver services in a manner that demonstrates parity with US-local/county Racial/Ethnic census information. Consumer Service Record (CSR) Racial/Ethnic information will be reported and compared with US-local/county Racial/Ethnic census data each year to determine parity. If the CSR Racial/Ethnic data is disproportionate to the most recent Racial/Ethnic census data, a program improvement plan must be submitted within 30 days following the unacceptable performance finding to remedy the discrepancy. If additional funds are required for outreach, existing budgets may be realigned or a good faith effort must be made to obtain them.
  3. Independent Living Centers must serve a population based on the prior five-year average and within ten percent of the total number of people projected to be served in the contract each year not to fall below 900 persons with and without disabilities per year (900 people served is a figure that is approximately 40 percent below the statewide median for the five contract periods from 2001-2002 to 2005-2006). If the projection is not met within ten percent, a program improvement plan must be submitted within 30 days of the inadequate performance finding outlining efforts to serve more people and to more accurately project the number of consumers to be served.
  4. Independent Living Centers must seek to achieve a 100 percent customer satisfaction level with consumers served and be accountable for an 85 or higher percent rating in all VESID coordinated bi-annual satisfaction survey category areas. If the rating falls below the standard of 85 percent, a program improvement plan must be submitted within 30 days of the inadequate performance findings that explains in detail the steps that will be taken to improve customer satisfaction.
  5. All Independent Living Centers must comply with VESID approved New York State CIL standards, performance measures and data collection requirements.
  6. All Independent Living Centers must use the VESID and New York State Independent Living Council approved independent living history and philosophy training DVD or provide an acceptable written curriculum equivalent. The DVD is recommended for existing employees, board members and volunteers. New employees hired prior to September 1 of each contract year must complete training and have evidence of a certificate of completion in personnel files. Those hired after September 1 should have evidence of training in personnel files by October 31 of the following contract year.
  7. All Independent Living Centers are required to report results of assistance provided to consumers to prevent or transition from an institutional setting to integrated community settings using the VESID approved statewide cost benefit reporting model. The report must be attached to the VESID end of year report.
  8. All Independent living Centers will collect county of residence information for individuals served with Consumer Service Records (CSRs) and report numbers of consumers in each county served in VESID’s mid year and end year reports.
  9. Consumer Service Records and other written or electronically maintained program products and materials developed with funds provided by the State, are the property of New York State. In order to ensure maximum program and service continuity, in the case of early termination of the contract agreement for cause or without cause, all consumer files and program records and products must be made available to the New York State Education Department upon or prior to the termination of the contract agreement.